FAQ

Yes, absolutely! We can provide you with a catalog or brochure showcasing our wide range of furniture products. Please reach out to our customer service team, and they will assist you in obtaining the catalog or brochure.

The minimum order quantity for wholesale purchases may vary depending on the specific product. We understand the importance of accommodating different business sizes, so our team will be happy to discuss the minimum order quantity requirement with you to find the best solution for your needs. You can browse our How To Order page to know more.

Yes we offer discounts for bulk orders. The discount percentage will depend on the order quantity and the specific products you are interested in. Our sales team can provide you with detailed information regarding the discounts available for your bulk order.

Certainly! We understand that different customers have unique requirements. We offer customization options for many of our furniture products. You can discuss your specific requirements with our sales team, and they will guide you through the customization process.

The lead times for production and delivery of wholesale orders can vary based on factors such as order quantity, customization requirements, and product availability. Our team will provide you with an estimated lead time once your order details are finalized.

Yes, we offer international shipping for our wholesale customers. We have experience in shipping to various locations around the world. Our logistics team will work closely with you to ensure a smooth and efficient international shipping process.

We stand behind the quality of our furniture products. We offer warranties or guarantees on our furniture products, covering manufacturing defects and specific product components. The duration and coverage of the warranty may vary depending on the product. Our customer service team can provide you with detailed information about the warranties or guarantees applicable to the products you are interested in.

Absolutely! We understand the importance of assessing the materials used in our furniture. We can provide you with samples or swatches of the materials upon request. Please contact our customer service team, and they will assist you in obtaining the samples or swatches you need.

Generally, there are no additional fees or charges for wholesale customers. However, there may be shipping, handling, or customs fees associated with your order, depending on the destination and specific requirements. Our team will provide you with a comprehensive breakdown of all costs involved before finalizing your order.

We accept various payment methods for wholesale purchases, including bank transfers, credit/debit cards, and electronic payment platforms. Our team will provide you with the available payment options and guide you through the payment process.

Absolutely! We encourage you to visit our showroom or warehouse to see our furniture in person. It will give you a better understanding of the quality, design, and craftsmanship of our products. Please schedule an appointment with our team, and they will be delighted to show you around.

Yes, we offer drop-shipping services for wholesale orders. If you prefer to have the furniture directly shipped to your customers, we can arrange for drop-shipping based on your requirements. Our team will provide you with more information on the drop-shipping process and associated costs.

Yes, we provide online order tracking for wholesale orders. Once your order is processed and shipped, you will receive a tracking number that you can use to monitor the progress of your shipment. This will allow you to stay updated on the status of your wholesale order.

While we don’t have specific restrictions for selling our furniture in retail stores, we encourage you to comply with our brand guidelines and maintain the integrity of our products. Our team can provide you with any necessary guidelines to ensure a consistent and positive representation of our furniture in your retail store.

Yes, we have a return and exchange policy for wholesale customers. If you encounter any issues with your wholesale order or if the products arrive damaged or defective, please contact our customer service team within a specified timeframe. They will guide you through the return or exchange process and ensure a satisfactory resolution.

Yes, you can place a mixed order with multiple furniture items. We offer flexibility in ordering different products to meet your specific requirements. Our team will assist you in creating a customized order with the various furniture items you need.

We value our repeat wholesale customers, and we may offer discounts or incentives based on their loyalty and order history. Please reach out to our sales team, and they will provide you with more information regarding any available discounts or incentives for repeat wholesale customers.

Absolutely! We have experienced and knowledgeable staff who can provide recommendations and guidance on selecting furniture for a specific space. Whether you need assistance with choosing the right style, size, or functionality, our team is here to help. Please provide us with the details of your space, and we will offer suitable recommendations.

In the unlikely event that you have any issues or complaints related to your wholesale order, please contact our customer service team immediately. They will promptly address your concerns and work towards a satisfactory resolution. We are committed to ensuring your complete satisfaction with our products and services.

Yes, we offer additional services such as assembly or installation for our wholesale customers. Depending on the specific requirements and complexity of the furniture, we can provide assistance with assembly or arrange for professional installation services. Please inform our team about your specific needs, and they will provide you with the necessary information and options available.