● Ordering and Payments

                    ● Return Policy

                    ● Price Comparison

                    ● Catalogues and Brochures

                    ● Customer Service

                    ● Complaints

                    ● Container Sales

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      Ordering with Ace Craftique is easy, quick and simple. Simply make your choice and make a list of products item code wise and send that to us via email, after receiving list of your intended order we will provide you prices and all other relevant information of the products, so that you can have a look on that to decide your final order. And about the payments we accept following mode of the payments that is most easiest and safe way in international trade as in UCP (Uniform Customs and Practice for Documentary Credits)

1. LC (Letter of Credit / Documentary Credit)
2. Wire Transfer

Delivery Terms we offer is following as per INCOTERMS :

1. FOB (Free On Board)
2. EXW (Ex-Works)

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      We are responsible for the damages during shipment (Only for Full Container Shipments), and any other quality concerns, if you are not satisfied with your order, notify us within seven days of delivery. We will definitely provide you best solution for that.

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      Because we specialize only in Indian furniture we can provide goods in volume, giving you some of the most competitively priced furniture of it's type. Ask for prices

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      The Ace Craftique range is being constantly updated on web; therefore the Internet is the most efficient way of providing you pictures and details of latest products. For this reason we do not offer any printed catalogue or brochures.

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      For service and support please email us at info@acecraftique.com

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For any comment or complaint about Ace Craftique, email us at info@acecraftique.com. Any complaints will be handled fairly, effectively and confidentially. Acknowledgment will be within 48 hours.

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Container Orders
GENERAL TERMS AND CONDITIONS FOR CONTAINER PURCHASES

CONTAINER PRICING
Save a bundle when you order by the container load. Whether you need a 20 or 40 foot container, our warehouse in Jodhpur serves as a central and strategic export source. We ship to Europe, Australia, United States, and many more countries. our normal turn around on container orders is 45 to 60 days on confirmed orders.

ORDER CONFIRMATION & PAYMENT TERMS
1. In order to be considered a firm order. Ace Craftique requires a deposit of 50% of the total order.
2. The remaining balance of the total cost is required before stuffing container from Jodhpur dry port.
3. Accepted forms of payment are Letter of Credit, Wire transfers.

VOLUME DISCOUNT (AN ADDITIONAL 10% OFF)
Customers who regularly order containers may qualify for Volume Discounts at the discretion of Ace Craftique and according to the following guidelines:
• Volume discount is based on regular orders of at LEAST one container per month.
• Volume discount will always be applied to subsequent containers.
• Ace Craftique , at all times, reserves the right to withdraw volume discounts or modify the rate of discount available.

PACKAGING, SHIPPING, & INSURANCE
Ace Craftique guarantees adequate packing and shipping. Shipping insurance is available at customer's request.

DEFAULTS
If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs and charges incurred.

CLAIMS & COMPLAINTS
Complaints about quality of container contents shall be accepted if they total more than 5% of the total value of the container; such documented claims must be made within 7 days of receipt of the container. Ace Craftique reserves the right to reject any claims not supported by full documentation. All approved compensation and/or credits shall be given to the customer in the form of in-house credit to insure replacement of damaged goods.

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Q. How do I order a container?
A. All you have to do is go through our website and write down the codes, quantities, and email us the information to us. In return, we will send you an order confirmation stating the lead time along with the total cost of your order. Once you have reviewed your order, make any necessary changes, sign your order and email us it back to us.

Q. Can I choose what I put on my container?
A. Absolutely! Just tell us which and how many items you want. If the item is not in our website, but you know it is being produced in India, just send us a picture of the item, and we will do our best to add it to our product line.

Q. Can I mix different product lines on my container?
A. Absolutely! You can choose from our selection of furniture, accessories, reproductions, etc.

Q. Can a container be shipped anywhere?
A. Absolutely!

Q. Are pre-loaded containers available?
A. Yes, occasionally. Please email us for availability.

Q. Where do you currently ship?
A. We ship all over the world to countries including The United States, Canada, Australia, United Kingdom, France, Saudi Arabia, Hong Kong, Germany, The Netherlands, and more.

Q. How do you pack the container?
A. We use a three-step packing process. First, a water-resistant foam with corners, followed by single-sided corrugated cardboard. Finally, wrap that in bubble sheets that protect the items from rubbing against each other in the container.

Q. How long will it take to get my container?
A. Most containers are shipped within 6 to 8 weeks after we have received a confirmed order.

Q. When do I have to pay for my container?
A. A 50% deposit is required to confirm the container order. The balance is paid goods are ready to stuff from Jodhpur dry port. Original Bill of Lading is signed over to you after rest 50% amount paid.

Q. What do I do if some of the items on the container arrive damaged?
A. Since every situation is different, each damage claim is handled on a case-by-case basis. In general, however, any manufacturing defect or damage that results from improper packing, and is in excess of 5% of the value of the shipment, is covered by Ace Craftique.

Q. Are discounts available?
A. Yes, for multiple-container purchases or prepaid orders, discount can range between 5 to 10%.

Q. I have more questions.
A. Please email us and we will answer anymore questions you may have.